We’re here to help

Contact the Mashq-ai Team

Whether you’re a student, educator, or partner institution, we’re happy to answer your questions. Choose the channel that works best for you or reach out using the contact form below.

Email Support

General questions, account support, or feature requests.

support@mashq-ai.com

Phone (US Office)

Available Monday–Friday, 9:00 AM – 6:00 PM PST.

+1 (628) 555-9414

Educator Hotline

Fast-track assistance for schools and academic partners.

educators@mashq-ai.com

Headquarters

Mashq-ai HQ
2100 Market Street, Suite 1050
San Francisco, CA 94114
United States
Support Hours
Monday – Friday, 9:00 AM – 6:00 PM PST
24/7 ticket intake via email

Send Us a Message

  1. Compose an email with your question and any relevant screenshots or attachments.
  2. Send it to support@mashq-ai.com.
  3. We respond within 24 hours on weekdays.

Need priority assistance? Add “[Priority]” to your subject line if you’re reporting downtime or billing issues.

For media inquiries, email media@mashq-ai.com. For partnership opportunities, reach out to partners@mashq-ai.com.

Looking for quick answers? Visit the About page or review our Privacy Policy and Terms of Service.